MR group personnel or any stakeholder who report such potential or suspected violations can be confident that all reports will be dealt with and treated with absolute confidentiality, in accordance with this procedure.
4.1 Report of violations or concerns
If an employee reasonably believes that any MR group employee or other person acting on behalf of MR group, including an agent or representative, has violated any internal policy or procedure or regulatory requirement, the employee should immediately report his or her concern to the Headquarters (based in Milan, Italy), to the Corporate Audit & Compliance Department and/or to the Corporate Legal Department.
MR group has therefore established the Ethics & Integrity Line, which is the official reporting channel that is managed by the Designated Function1.
Reports of alleged violations should be factual, rather than speculative or conclusory, and should contain as much specific detail as possible to allow for proper assessment.
External Reporting Channels
Certain national legislations may provide for specific alternative reporting channels in relation to certain circumstances (e.g., reports to a supervisory authority or in case of emergency or public interest). Before making such Reports to external channels, it is recommended to verify (possibly by seeking qualified external advice) the existence of the legal requirements for making such Reports.
Please refer to Annex 1 for details of the recipients of External Reports, where applicable, for each country.
4.2 Case Management & Process
All reports received through any of the available channels will generate a case in the Ethics & Integrity Line. Confirmation of the receipt must be provided to the reporter within 7 days from the receipt.
All cases will be reviewed by the Designated Function2, which may contact the reporter (via available channels) to receive clarifications or any additional information/documentation to conduct the necessary investigations.
4.3 Investigation of complaint
Upon receipt of a complaint alleging a violation, the Designated Function2 will make a determination as to whether a reasonable basis exists for commencing an investigation.
If the Designated Function3 conclude that an investigation is necessary, it shall act appropriately to implement a thorough investigation of the allegations. It also shall have the authority to obtain assistance from MR group’s Management or to retain separate outside legal or accounting expertise as deemed necessary.
At the conclusion of the investigation, remediation actions will be promptly addressed by the MR Management, and the reporter will be given feedback about case conclusion.
4.4 Protection from retaliation
Employees should be confident to report violations, as described above, or to assist in investigations.
MR group will not tolerate retaliation or discrimination of any kind by or on behalf of MR group and its employees against any employee making a good faith complaint of, or assisting in the investigation of, any violation of government laws, rules or internal policies and procedures regarding accounting standard or disclosures, internal accounting controls, or matters related to the internal or external audit of MR group’s financial statement.
4.5 Retention of complaints and documents
The Designated Function3 will retain all documents and records regarding any complaint according to the Privacy Policy available in the Ethics & Integrity Line.